Executive Summary

Revolut is hiring Support Specialists for pan-India locations, focusing on financial operations including customer claims, fraud detection, and money recovery. This role requires fluency in English (C1 level), experience in banking operations (preferably in complaints or chargebacks), and the ability to work under pressure in shift-based environments. The position involves handling commercial disputes, unauthorized payments, suspicious activity reporting, and ensuring compliance with internal policies and card scheme rules. Ideal for banking professionals seeking to advance their career in fintech operations with a global digital banking platform.

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Detailed Job Description

Position Overview

Role: Support Specialist
Company: Revolut
Location: Pan India
Experience Level: Entry to Mid-level (Banking experience required)
Work Schedule: Shift-based (including different shifts)
Language Requirement: English fluency (minimum C1 level)

Role Objective

Provide specialized support for financial operations including dispute resolution, fraud detection, and money recovery while ensuring compliance with regulatory requirements and internal policies in a dynamic fintech environment.

Key Responsibilities

Claims & Dispute Management

• Review and process customer claims related to commercial disputes

• Handle unauthorized payment investigations and resolutions

• Manage chargeback processes in accordance with card scheme rules

• Ensure all claims are processed following internal policies and procedures

Fraud Detection & Prevention

• Detect and identify suspicious financial activities

• Report potential first-party fraud cases

• Monitor transactions for unusual patterns

• Collaborate with compliance teams on fraud prevention

Money Recovery Operations

• Engage in money recovery processes following card scheme regulations

• Work on fund retrieval and dispute resolution

• Coordinate with financial institutions for recovery operations

• Maintain accurate records of recovery attempts and outcomes

Compliance & Collaboration

• Work with multiple compliance teams across the organization

• Ensure adherence to financial regulations and internal controls

• Participate in cross-functional team meetings and projects

• Maintain up-to-date knowledge of industry regulations

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Essential Skills & Qualifications

Technical Requirements

• Language Skills: Fluency in English (minimum C1 level)

• Banking Experience: Background in banking operations

• Specialized Knowledge: Experience in complaints or chargebacks (preferred)

• Regulatory Understanding: Knowledge of card scheme rules and financial regulations

Professional Competencies

• Communication: Excellent verbal and written communication skills

• Multitasking: Ability to handle multiple tasks simultaneously

• Prioritization: Strong organizational and task prioritization skills

• Pressure Management: Capability to work well under tight deadlines

Operational Skills

• Analytical Thinking: Strong problem-solving and analytical abilities

• Attention to Detail: Meticulous approach to case review and documentation

• Adaptability: Willingness to work different shifts as required

• Team Collaboration: Ability to work effectively with cross-functional teams

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Pro Tips for Successful Application

1. Resume Customization

• Highlight specific banking experience, particularly in complaints or chargebacks

• Emphasize experience with fraud detection or financial dispute resolution

• Showcase multilingual abilities if applicable (beyond English)

• Include any experience with card scheme rules or financial regulations

2. Skill Demonstration

• Prepare examples of handling complex customer disputes

• Demonstrate experience working under pressure and meeting deadlines

• Showcase multitasking abilities in fast-paced environments

• Highlight collaboration with compliance or risk management teams

3. Interview Preparation

• Practice explaining complex financial concepts in simple terms

• Prepare for scenario-based questions about fraud detection

• Be ready to discuss your approach to handling difficult customers

• Research Revolut’s products and recent regulatory challenges

4. Industry Knowledge

• Stay updated on current fraud trends in digital banking

• Understand card scheme rules (Visa, Mastercard regulations)

• Research Revolut’s market position and customer base

• Study financial compliance requirements in digital banking

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FAQs

Q: What does “Pan India” location mean?

A: The position is available across multiple locations in India, with potential for remote work or multiple office locations.

Q: Is banking experience mandatory?

A: Yes, banking experience is required, with preference for candidates with complaints or chargebacks experience.

Q: What is the C1 English level requirement?

A: C1 level indicates advanced English proficiency – able to use language flexibly and effectively for social, academic, and professional purposes.

Q: What type of shifts should I expect?

A: The role requires willingness to work different shifts, which may include evenings, nights, or weekends to support global operations.

Q: Is this a customer-facing role?

A: While primarily focused on backend operations, the role involves customer communication regarding claims and disputes.

Q: What career growth opportunities exist?

A: Potential paths include senior specialist roles, team leadership, compliance positions, or moving into other fintech operations roles.

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Why Join Revolut?

Fintech Innovation

• Work with a leading global digital banking platform

• Exposure to cutting-edge financial technology

• Fast-paced, innovative work environment

• Global company with rapid growth trajectory

Professional Development

• Comprehensive training in fintech operations

• Exposure to global financial regulations

• Career advancement opportunities in growing company

• Skill development in fraud detection and risk management

Global Exposure

• International work environment

• Exposure to global banking regulations

• Multicultural team collaboration

• Understanding of global financial markets

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Work Environment & Culture

Dynamic Operations

• Fast-paced fintech environment

• Shift-based operations supporting global customers

• Data-driven decision making culture

• Continuous process improvement focus

Professional Support

• Structured training programs

• Advanced tools and technology platforms

• Supportive team environment

• Clear performance metrics and feedback

Compensation & Benefits

• Competitive financial services industry compensation

• Shift allowances for non-standard hours

• Comprehensive benefits package

• Performance-based incentives

Application Process

Key Considerations

• Ensure English proficiency meets C1 requirements

• Highlight relevant banking experience prominently

• Demonstrate ability to work in shift-based environment

• Showcase experience in regulated financial operations

Important Notes

• Revolut does not charge any application fees

• Report any suspicious recruitment activities immediately

• Prepare for multiple interview rounds including language assessment

Conclusion

The Support Specialist position at Revolut offers an exciting opportunity for banking professionals to transition into the dynamic fintech sector. This role provides comprehensive exposure to financial operations, fraud detection, and regulatory compliance within one of the world’s fastest-growing digital banking platforms. The pan-India location and shift-based work model make it accessible to candidates across the country while offering global exposure.

Ideal candidates should possess strong banking experience, excellent English communication skills, and the ability to thrive in a fast-paced, regulated environment. The role offers significant potential for career growth in the expanding fintech industry.

Application Tip: Focus on demonstrating your banking operations experience, particularly in complaints handling or chargebacks. Emphasize your ability to work under pressure and adapt to shift-based schedules while maintaining attention to detail in financial operations.

Revolut provides a dynamic platform for banking professionals to develop cutting-edge fintech skills while contributing to the evolution of digital banking services globally.

🔗 Apply Link: Click Here To Apply for Bank Of Revolut

Disclaimer
The recruitment details shared above are for informational purposes only and have been obtained from the organization’s official website. We do not guarantee any job placements. Recruitment will be conducted according to the company’s official process. We do not charge any fees for sharing this job information.